Refund and Returns Policy
1. FAULTS AND EFFECT AND EXCLUSION OF LIABILITY
a) On delivery of the Goods shall conform with their description and be free from material defects in materials and workmanship. On delivery of the Goods the Purchaser must immediately examine them and any visual faults or defects must be notified to us in writing within 2 days of delivery.
b) Upon the Purchaser within the appropriate period provided by part (a) above notifying us of any fault or defect in the Goods or within the appropriate period provided by Condition 9(a) of damage in transit, mis-delivery or quantity discrepancy and in the case of allegedly defective or faulty Goods upon there being returned to us within 10 days of such notification and upon the fault, defect or damage in transit, mis-delivery or quantity discrepancy being established to our satisfaction we shall endeavour to repair or replace (as we see fit) such Goods or to make up any shortage as soon as reasonably practicable. If Goods are delivered not in accordance with specification, we shall accept the same for credit and replacement, subject to the limitations referred to in part (c) of this Condition. All Goods replaced hereunder remain our property.
c) We shall not repair or replace Goods or make up any shortages: –
i. if faults or defects are not notified in accordance with Condition 9(a) or if damage in transit mis delivery or quantity discrepancy is not notified in accordance with Condition 8(a).
ii. in respect of which the Purchaser or any third party has without our previous written consent effected modifications or repairs;
iii. if the faults or defects were caused by incorrect or negligent handling, disregard of operation instructions, overloading, unsuitable work or any other default by the Purchaser or any third party;
iv. if the faults or defects were caused by fair wear and tear, accident, or any other matter beyond our reasonable control occurring after the date of arrival.
d) The terms of this Condition 9 are in lieu of all conditions; warranties or other terms as to description, fitness for purpose, condition, merchantability, quantity or otherwise in respect of the Goods or packing, whether expressed in the Contract or implied by common law, custom or statute and notwithstanding that such purpose or condition may be, may become or may have been known to us. Subject to the provisions of Condition 9(f) apart from our obligation to repair or credit and replace Goods in accordance with the terms of this Condition, we accept no liability to the Purchaser or others for faults or defects in the Goods or for any loss or damage to the Purchaser or others arising from such faults or defects and any defects in quality or dimension shall not be grounds for the cancellation of the Contract or for-the balance of the Contract by the Purchaser.
e) In addition, and without prejudice to the generality of the foregoing but subject to the provisions of Condition 9(f): –
i. We shall not be liable to the Purchaser, whether in contract tort (including negligence) breach of statutory duty, or otherwise, for any loss of profit, or for any consequential loss or damage suffered by the Purchaser, including but without limitations, delay, loss of production or loss of or damage to other property or goods arising under or in connection with the Contract.
ii. Our total liability to the Purchaser in respect of all losses arising under or in connection with the Contract shall in no circumstances exceed the total price payable for the Goods as stated in the Contract.
f) Nothing in these Conditions shall limit or exclude our liability for:
i. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
ii. fraud or fraudulent misrepresentation;
iii. breach of the terms implied by section 12 of the Sale of Goods Act 1979; and
iv. any matter in respect of which it would be unlawful for us to exclude or restrict liability.
g) We reserve the right to deliver tokens to within ± 5% of the quantity specified in the Purchaser’s order.
h) We reserve the right to deliver tokens with a colour that may vary from that advertised
i) We reserve the right to deliver collectors with dimensions that may vary from those advertised